Login problems

  • Charlie Pearson
    Asked on August 22, 2017 at 4:16 AM

    Jotform is not allowing us to login: when we click the link to go to the Login page it does not respond, nor does it seemingly attempt to load. 

    Page URL: https://eu.jotform.com/myforms
  • Charlie
    Replied on August 22, 2017 at 5:20 AM

    May we know what browser and machine you are using? So far we haven't seen similar issues like yours from other users. I'm also using different browsers and I'm able to load https://www.jotform.com and https://eu.jotform.com without any problems. 

    Below are some screencast of my tests:

    Login problems Image 1 Screenshot 30

     

    Google Chrome

    Login problems Image 2 Screenshot 41

     

    I was able to log in to 2 personal accounts and 1 company account. 

    Please do try the following:

    1. Make sure that you do not have any internet connection issues. Try also connecting on a different network like your mobile data. 

    2. See if you have an extension, plugin or add-ons in your browser that may be blocking JotForm resources.

    3. Try different browsers, also try using incognito/private browsing mode. Here's how you can go incognito: http://www.wikihow.com/Activate-Incognito-Mode. 

     

    I hope that helps.