Cannot create fillable PDF form from forms created using the new form layout

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    Asked on August 22, 2017 at 03:56 PM

    Hi Jotform Support,

    I'm having trouble generating a PDF of my form.  I click to create a PDF, make selections and continue, then it says it's working but nothing happens (See screenshot)  I even cloned the form to make it simpler in case it was too complicated for a PDF -- same problem.  Please let me know if there is another way of generating a PDF.  Thanks!


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    Answered on August 22, 2017 at 05:20 PM

    I cloned your form to test it and I am able to reproduce the issue.  It seems related to the new form layout.  I will forward this to our developers to have a look.  We will let you know as soon as we have any updates.

    For now, if you require fillable PDF forms, you can disable the new form layout and create a new form.  You can disable the new form layout from the account settings page: