Cannot create fillable PDF form from forms created using the new form layout

  • Profile Image
    Asked on August 22, 2017 at 03:56 PM

    Hi Jotform Support,

    I'm having trouble generating a PDF of my form.  I click to create a PDF, make selections and continue, then it says it's working but nothing happens (See screenshot)  I even cloned the form to make it simpler in case it was too complicated for a PDF -- same problem.  Please let me know if there is another way of generating a PDF.  Thanks!


  • Profile Image
    Answered on August 22, 2017 at 05:20 PM

    I cloned your form to test it and I am able to reproduce the issue.  It seems related to the new form layout.  I will forward this to our developers to have a look.  We will let you know as soon as we have any updates.

    For now, if you require fillable PDF forms, you can disable the new form layout and create a new form.  You can disable the new form layout from the account settings page:

  • Profile Image
    Answered on September 27, 2017 at 10:59 AM

    We are sorry for this inconvenience.

    Create PDF function for the forms in the new form layout is fixed. You can convert any of your forms to PDF. However, I cloned your form and checked it on my side. Unfortunately, some of the fields are missing in PDF layout. I informed the assigned developer for this matter too. Once the problem is fixed, you will be notified via this thread. 

    Thank you for your understanding. 

  • Profile Image
    Answered on October 09, 2017 at 08:43 AM


    This problem has now been fixed. Please accept our apologies for any inconvenience caused.