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    I'm having problems today when i try to upload a pdf - the error is "EA

    Asked by metlife on August 23, 2012 at 10:58 AM

    I'm having problems today when i try to upload a pdf - the error is "EA-Brighton.pdf has invalid extension. Only .pdf are allowed."

    In allowable extensions, I've tried *, pdf and .pdf

    The form is at http://jotformeu.com/form/22124806208345



    This is a re-post of a comment on How to Change the Allowed File Types in the Upload Field

  • Profile Image

    Answered by pinoytech on August 23, 2012 at 11:07 AM

    Hi metlife,

    Sorry for the inconvenience that may have caused.

    In order to fix this issue, kindly change your extension .pdf to pdf only without a dot.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!

     

  • Profile Image

    Answered by metlife on August 23, 2012 at 11:09 AM

    I've tried with and without dots but have changed to NO dot

    However, forsm I've designed before today that have previously worked, are not working today.

     

    Adrian

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    Answered by pinoytech on August 23, 2012 at 11:13 AM

    Hi,

    I think your form is working fine by now as I have checked it. Have you tried already deleting your browser cache and cookies? If not, please give a try.

    Thank you!

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    Answered by metlife on August 23, 2012 at 11:37 AM

    Hi and thanks - it works in IE8 after clearing the cache but not in Firefox (after clearign the cache and starting a new session).

    My users are using IE8 so hopefully it will work for them.

    Thank you.

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    Answered by pinoytech on August 23, 2012 at 11:50 AM

    Good hear that your form is working fine using IE.

    When I use firefox, your form is working fine in my end using the latest version. Please take a look screenshot here

    If you need our assistance again, feel free to contact us at anytime.

    Thank you!

  • Profile Image

    Answered by metlife on August 23, 2012 at 12:31 PM
    Thank you
    Regards, Adrian E W Price
    Applications Developer
    MetLife, Level 50, One Canada Square, Canary Wharf, London, E14 5AA
    Tel: 020 7715 2113
    Mobile: 07584 236 842
    Email: aprice@metlife.com
    Please sponsor my Kilimanjaro Trek for Macmillan in September
    5* Service Award for Life & Pensions and Investments at the 2011 Financial
    Adviser Service Awards
  • Profile Image

    Answered by pinoytech on August 23, 2012 at 12:33 PM

    You are quite welcome Adrian and Have a good day!