- metlifeAsked on August 23, 2012 at 10:58 AM
I'm having problems today when i try to upload a pdf - the error is "EA-Brighton.pdf has invalid extension. Only .pdf are allowed."
In allowable extensions, I've tried *, pdf and .pdf
The form is at http://jotformeu.com/form/22124806208345
This is a re-post of a comment on How to Change the Allowed File Types in the Upload Field
- pinoytechAnswered on August 23, 2012 at 11:07 AM
Sorry for the inconvenience that may have caused.
In order to fix this issue, kindly change your extension .pdf to pdf only without a dot.
If you need further assistance, feel free to contact us at anytime.
- metlifeAnswered on August 23, 2012 at 11:09 AM
I've tried with and without dots but have changed to NO dot
However, forsm I've designed before today that have previously worked, are not working today.
- pinoytechAnswered on August 23, 2012 at 11:13 AM
I think your form is working fine by now as I have checked it. Have you tried already deleting your browser cache and cookies? If not, please give a try.
- metlifeAnswered on August 23, 2012 at 11:37 AM
Hi and thanks - it works in IE8 after clearing the cache but not in Firefox (after clearign the cache and starting a new session).
My users are using IE8 so hopefully it will work for them.
- pinoytechAnswered on August 23, 2012 at 11:50 AM
Good hear that your form is working fine using IE.
When I use firefox, your form is working fine in my end using the latest version. Please take a look screenshot here.
If you need our assistance again, feel free to contact us at anytime.
- metlifeAnswered on August 23, 2012 at 12:31 PMThank you
Regards, Adrian E W Price
MetLife, Level 50, One Canada Square, Canary Wharf, London, E14 5AA
Tel: 020 7715 2113
Mobile: 07584 236 842
Please sponsor my Kilimanjaro Trek for Macmillan in September
5* Service Award for Life & Pensions and Investments at the 2011 Financial
Adviser Service Awards
- pinoytechAnswered on August 23, 2012 at 12:33 PM
You are quite welcome Adrian and Have a good day!