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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by BalfourBeatty on August 23, 2012 at 02:00 PM

    I just purchased an annual plan for $90.00. The name on credit card is Andrea Theil, but I want to make sure this is reflected on the account under the following Username and Password:

    UN: BalfourBeatty

    Please let me know.

    Andrea Theil



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    Answered by ItalyTech on August 23, 2012 at 02:30 PM

    Hi Andrea and thanks for contacting us.


    First of all you must know that we don't need your account password. For your security don't share with anyone your password. I've edited your previous message removing password.


    Reguarding your upgrade: After checking I was able to find your payment and I've manually upgraded your account to PREMIUM. Your premium status expires on Aug 22, 2013.


    Thanks for use JotForm.

    Please let us know if you need further assistance or in need of further clarification on this matter.