- Asante_PhotographyAsked on August 24, 2017 at 01:59 AM
I have an agreement at the bottom of my form. But since it is a text box, it is not included in the auto responder. I followed instructions on how to add them in the email content. If I click on test email, it is included, but when the actual form is filled in, it is not included. It is very important that the text box information is included in the client auto response, how do I take care of this??
This is a re-post of a comment on How to Edit the Email Template for Notifications and Autoresponders
- JotForm SupportJim_RAnswered on August 24, 2017 at 03:23 AM
You're probably referring to the Text Field (not the Textbox Field). You're most likely clicking the TEST EMAIL button and immediately did a test submission afterwards without clicking the SAVE button. Try copying and pasting the agreement from your TEXT FIELD to your AUTORESPONDER's email content again.
Afterwards, ensure you will click the green SAVE button. Then, open your form, fill it out as if you're a customer, then submit it. You should see the TEXT FIELD agreement you have pasted as intended.
If it still doesn't work, get back to us with the Form ID/URL so we can check it directly.
- Asante_PhotographyAnswered on August 24, 2017 at 03:43 AMThank you so much for contacting Asante Photography! I will do my best to get back to you within 24 hours. If you have an urgent situation, feel free to call me at 859-363-6307.
Your business is appreciated!
(This is an auto-response - please do not reply)