Can you look at my form?

  • Profile Image
    bvtrashvalet
    Asked on August 23, 2012 at 06:36 PM

    I have read the User's Guide, combed through the forum, and still can't find why I am not receiving an email notification. Can support take a look at my form and tell me what's right underneath my nose? Thanks.

     

    username:  bvtrashvalet

  • Profile Image
    jonathan
    Answered on August 23, 2012 at 07:10 PM

    Hi,

    I have checked your form, it does not have submission yet. You may want to try the form first and submit, then you can check the email notification on the email address you provided on the form.

    Please inform us if you need further assistance.

    Thanks.

  • Profile Image
    bvtrashvalet
    Answered on August 23, 2012 at 10:54 PM

    I'm confused then. I set a conditional notification to receive an email when someone clicks the "I agree" box. I thought that meant I would receive an email if someone completed the form, including the "I agree" box, and hit Submit--even if they abandoned the PayPal form.

    How, then, besides the obvious move the PayPal portion to a Thank You page after they complete form, can I accomplish the following:

    1) user completes the form, clicks Submit

    2) all form data is sent to email provided instataneously

    3) Next page is the PayPal log-in page

     

    My goal is to get the user information beforehand in case they abandon the PayPal page. As I understand your statement above, they have to pay through PayPal to officially get a submission. 

  • Profile Image
    jonathan
    Answered on August 23, 2012 at 11:18 PM

    Hi,

    As I checked your account, I can see only one form created named New Subscribtion. And it has no submission yet.

    When you are logged in on the form builder, you can check for the form submissions in My Forms (see screen below). My Survey Says form, I have recorded 121 submissions, 102 new. Does your form already have submission?

     

    When a form is successfully submitted it will have a submission count, and if the form have email notification, it will send the email to the address stated on the form.

    For better understanding of the concept, you may also want to check out JotForm Template gallery for the form idea you need.

    Please inform us if you require further assistance.

    Thanks.

  • Profile Image
    bvtrashvalet
    Answered on August 24, 2012 at 01:02 AM

    I understand that I don't have a submission yet (as defined by paid with PayPal, NOT simply clicking the Submit button after completing all requested information).  

    I need a direct answer to the question, "Can I receive an email notification with all of the form data after they complete the form but before they go to PayPal so that I still have contact information in case they abandon the payment page?"

     

    My other question remains, 

    How, then, besides the obvious move the PayPal portion to a Thank You page after they complete form, can I accomplish the following:

    1) user completes the form, clicks Submit

    2) all form data is sent to email provided instataneously

    3) Next page is the PayPal log-in page

     

    My goal is to get the user information beforehand in case they abandon the PayPal page. As I understand your previous statement above, they have to pay through PayPal to officially get a submission. 

  • Profile Image
    NeilVicente
    Answered on August 24, 2012 at 01:27 AM

    @bvtrashvalet

    Our system considers an unpaid submission as incomplete. Currently, there is no way to send email notifications for an upaid submission.

    For your information though, data submitted without payments are kept in your form's submissions page under a folder (button) called Incomplete Payment.

    To get the data, you will have to simulate a completion by clicking the Complete Submission button.