Unable to view/download uploaded signature file from its link

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    Asked on August 24, 2017 at 04:00 PM

    signatures are collected when forms are completed but the link to the signature doesn't work for some reason. 

    Here's a sample link: https://www.jotform.com/uploads/LJZ/71806474184158/3793314120125197016/3793314120125197016_signature_67.png


    what happened?


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    Answered on August 24, 2017 at 05:37 PM

    The link you shared with us should work when you are logged to your account in the same browser where you are accessing it. It should, however, give you a "404 Error" message when you are not logged.

    Please give it a try and let us know if you still encounter any issues after logging in.

    If you want to view/download uploaded files in your form without being required to log in to your account first, you can uncheck the "Require log-in to view uploaded files." privacy option from your accounts settings — https://www.jotform.com/myaccount/settings

    I hope this helps. If you have other questions regarding this, please feel free to contact us again anytime.

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    Answered on August 24, 2017 at 06:43 PM
    Okay, thanks.