Autoresponder not working

  • JFedGMW
    Asked on August 25, 2017 at 10:49 AM
    Also, I've tested this form and as a user, I have not received an autoresponse.
  • Chriistian Jotform Support
    Replied on August 25, 2017 at 11:00 AM

    As per checking your form, you have setup a conditional sending of your Autoresponder email. The sending of the email is dependent on the Text Field.

    Autoresponder not working Image 1 Screenshot 30

    To fix the issue, update/set the condition using an input field (instead of using the text field) where your emails is dependent. Here is a sample condition you can try:

    Autoresponder not working Image 2 Screenshot 41

     

    Do let us know if you need further assistance.