Please change my account back to my grandfathered plan

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    Asked on August 25, 2017 at 11:17 AM

    I sent an email before about changing my account back but received no reply. How Can I get about doing this.


    Please help



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    Answered on August 25, 2017 at 12:11 PM

    Hello Justin,

    I did check your account and found that your last subscription payment for premium monthly subscription was received on May 07, 2017. Since your payment for subscription renewal was not successful on June 07, 2017, your account was downgraded to free plan. 

    Please note that premium subscription plan is no longer available and if subscription is cancelled, it is not possible to upgrade your account back to premium plan. 

    Thank you!

  • Profile Image
    Answered on August 25, 2017 at 12:44 PM
    So there is no way to change it back? I have been a member forever.
    Thanks in advance,
    *Justin Chelf, President & CEO* |
    455 S. Fourth Street, Suite 444, Louisville, KY 40202
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    Answered on August 25, 2017 at 01:54 PM

    I will forward your request accordingly and we will get back to you ASAP.

    Thank you in advance for your understanding and patience.