I made an order but they did not fulfill my order

Hello, 
Just wanted to inform you of a bad business that is using Shopify but not fulfilling orders. They take money and then are gone.
Ella Brook Art is no good. 
http://ellabrook.com/

Ella Brook Ark has an account with Jotform, but their forms are not integrated to any of our payment gateways. I'm sorry, but we cannot mediate this problem for you. You may consider reaching Shopify support regarding this matter.

https://help.shopify.com/questions 

Or, consider asking Ella Brook Art regarding your order. You can find their email address at this page: https://ellabrook.com/pages/contact-photo-upload.