Why is some submission data not showing in the email notification?

  • Profile Image
    Miriamrelatoras
    Asked on August 26, 2017 at 05:08 AM

    ¿Porqué no salen los datos en el correo de confirmación?

    Hola. Cuando rellenan un formulario y me envían el correo de información, no salen los datos de la persona. hasta ahora, en otros formularios que he hecho (estos son clonados) si salían y no sé ahora porqué no. Lo he comprobado rellenándolos yo y afectivamente no sale.

    Le mando un archivo adjunto con la foto. Nos ale el nombre, no la profesión, ni el correo electrónico. En el excel y registro de envíos si sale todo.

     

    ¿Por favor puede ayudarme?

     

  • Profile Image
    AIDAN
    Answered on August 26, 2017 at 06:02 AM

    I have checked the form you kindly pointed us to, and I found that your email notification content is not properly referencing the name and the email fields, which explains why they are not showing in the email notifications on form submissions.

    I have created a screenshot that shows the incorrect fields:

    As you can see, I highlighted "Nombre" and "{Correo electrónico}" in red because they should be, respectively, "{nombre}" and "{correoElectronico}" as seen in this corrected screenshot:

    You can add these fields correctly by clicking on "Form Fields" that I highlighted in green, then selecting the name and email fields, and that will automatically add the correct ones.

    I have also created a correct form for you if you would like to clone it or examine it: https://form.jotformpro.com/72372091589969

    I hope this helps. If you need further assistance please let us know. Thank you.