My Account is suspended

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    Rohit Mathew 
    Asked on August 27, 2017 at 05:12 PM

    My account has been suspended. Kindly make the forms active. I have actually made forms before. But I have been told that there won't be any problems with the forms but in order to create new forms I might need to register for another plan. But as I can see I haven't made any new forms but at a time I was out of storage space but now it's been solved. So kindly look into this matter and help me remove the suspension so that I can have a good service.

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    jonathan
    Answered on August 27, 2017 at 05:40 PM

    Were you referring to the username MathewK  

    The account and forms were already suspended due to violation to our Terms of Use.

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

     

    You are using our form to collect confidential data like SSN and posting deceptive Loan Mortgage forms.

     

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    rohitmathew15
    Answered on August 27, 2017 at 05:55 PM

    Yes sir but if you could specify the exact problem with the form it would be helpful and also I would change it as soon as possible. Kindly accept my request 

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    rohitmathew15
    Answered on August 27, 2017 at 05:58 PM

    Kindly mention which of my form uses such a content and please help me get my forms active again 

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    jonathan
    Answered on August 27, 2017 at 06:06 PM

     

     

    We are not able to confirm your association to the company you presented in the form. So this appears to be a scamming scheme. We cannot reinstate this account anymore due to severity of the violation. 

    I see you created and registered another account again. We will allow you to register another account but be mindful that another violation to our Terms can cause the account getting suspended again and possible permanent ban in using our service.

    I hope this help clarifies the matter. Let us know if you need further assistance.

     

     

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    rohitmathew15
    Answered on August 27, 2017 at 06:10 PM

    Desr Sir, 

    i haven't created such form in JotForm this might be done by someone else maybe someone might have hacked my account. You can delete this form.I am not sure how this form got into my account. i am completely aware of the terms and conditions kindly help me get my forms back please.

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    jonathan
    Answered on August 27, 2017 at 06:40 PM

    After further investigation, I found that the form was created since 3 years ago and was not ever been used. Your explanation is believable. You must have just unknowingly cloned the form into your account.

    I have now re-activated your account/username MathewK and forms. You can log in to the account to review the updated status.

    We apologize for any inconvenience caused. Let us know if further assistance is needed.