Why am I not receiving emails

  • Profile Image
    christyhemphill
    Asked on August 27, 2017 at 07:47 PM

    Up until early August, I was receiving an email whenever one of my forms were completed. 

    I went away for two weeks and had an "out of office" alert on during that time.

    Since I have been back I have had 5 form submissions and not received a single email. 

     

     

    This happened to one of my colleagues back in January.  Can you work out what the cause is and how we can fix this?

     

    Thank You

    Christy 

  • Profile Image
    John_Benson
    Answered on August 27, 2017 at 11:04 PM

    I am assuming you're referring to this form (http://www.jotform.co/form/62238067253859), I checked the email recipient (christy@ekga.com.au) of the notification email and it is not on our bounce list. You can also see in the mail logs that emails are being sent successfully. Here's a screenshot:

     

    Please check your spam folder. If you see JotForm emails, please mark it as not spam. If the issue persists, please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of JotForm's IP addresses and Domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I hope that helps. If you need further assistance, please contact us again.