When using your own SMTP server, how do you delete list of verified email addresses?

  • opssupport
    Asked on August 27, 2017 at 8:41 PM

    i have two emails (exactly the same) in the verified emails list and neither are working (i couldn't link the email originally). I have tried to re verify the email however it is saying it is already verified and i can't delete the two that are listed.

  • liyam
    Replied on August 27, 2017 at 11:29 PM

    You can go to your account's Settings page https://www.jotform.com/myaccount/settings then scroll down to the Sender Email list. 

    Once you find the list, you will notice that there are those emails with a trash and a pen icon, these are SMTP emails. On the other hand, those that only have a trash icon, these are verified emails. You can delete them by clicking the trash icon.

    When using your own SMTP server, how do you delete list of verified email addresses? Image 1 Screenshot 20

    If you have questions, please let us know.