Why is my account suspended?

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    Ken Liu 
    Asked on August 28, 2017 at 02:18 AM
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    Nik_C
    Answered on August 28, 2017 at 03:20 AM

    Your account was suspended because you were collecting credit card information through your form: http://www.jotform.me/form/70922212884456:

    It is against our Terms of Use to collect credit card information in such fashion and for that, you could only use one of our payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    The only way for us to restore your account is to remove the mentioned fields.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Ken Liu 
    Answered on September 07, 2017 at 10:39 AM

    yes please! 

    Thank you, ken

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    david
    Answered on September 07, 2017 at 11:46 AM

    I removed the credit card fields from your form and activated your account.  Your account and forms should be usable once again.