Conditions set on skip/hide pages using Appointment Slots widget not working

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    NNWestcffd
    Asked on August 28, 2017 at 02:21 PM

    I am trying to make it so when people select one of the classes in some of the sessions, using the appointment widget, it skips over the next page. But I've tried both conditions, "hide" and "skip," but it continues to go to the next page, despite selecting the 2 hour class. It will not skip over the next page despite the conditions being correct. 

     

    Also, when it comes time to review your selection, only the name and email show up. None of the classes they selected, using the appointment widgets, show up. Just the title of the page. 

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    Kiran
    Answered on August 28, 2017 at 02:58 PM

    I have checked your JotForm and see that there is only one condition set on the form to Hide the page #4.

    Please try changing the condition rule from IS EQUAL TO to CONTAINS in the conditions wizard as shown below:

    Please let us know if you need any further assistance in this regard. We will be happy to assist. 

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    NNWestcffd
    Answered on August 28, 2017 at 03:02 PM

    Just tried it and it still just goes to the next page. Once I know this works then I'll add the others, that's why it's only one for now. And what about the second part of my question? Why aren't any of the appointments showing up on the review page before you submit? 

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    Kiran
    Answered on August 28, 2017 at 03:23 PM

    I am sorry for that overlooking your other question. Please open the widget wizard and then try updating the widget so that they should be displaying normally. 

    Please check and let us know if you need any further assistance. We will be happy to assist. 

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    NNWestcffd
    Answered on August 28, 2017 at 03:42 PM

    I tried both of your suggestions and they unfortunately didn't work. When I select the 2 hour session it still brings me to session II when it should skip the next page and despite me updating the appointment widgets they still won't show up in the preview page. 

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    jonathan
    Answered on August 28, 2017 at 05:39 PM

    I see the only Conditions existing on the form is this.

    and indeed it was not working even though it appears to be correct.

    Can you please try updating the condition statement to the below image instead.

    It work when I test on my form.

     

     

    Let us know if it did not work for you.

  • Profile Image
    NNWestcffd
    Answered on August 29, 2017 at 11:39 AM

    Nope, it still doesn't work.

    Also, not only can I still not review my selections before I submit, as they still won't show up, but now I can't even submit it as I click submit and it just says "please wait" but nothing else happens.
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    BJoanna
    Answered on August 29, 2017 at 12:38 PM

    Condition that you set is working on my cloned form as well. I have cleared your form cache. Please update the widgets on your form and test the form again.

    Here is my cloned form that you can test: https://form.jotformpro.com/72404748218963 

    I have moved your other issue to a separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/1235244 

  • Profile Image
    NNWestcffd
    Answered on August 29, 2017 at 12:44 PM

    Nope, still not working. Still going to section II. And I still can't review my selections and it still won't submit. 

  • Profile Image
    BJoanna
    Answered on August 29, 2017 at 01:00 PM

    Did you update all Appointment slot widget on your form, like this?

    If not, please do it. With your permission, we can also update the widgets on your form.

    You can also clone your form and update the widget on the cloned form and then see if your cloned form is working properly. 

    Inside of this guide, you can find how to clone an existing form from your account:

    How to Clone an Existing Form from Your Account

  • Profile Image
    NNWestcffd
    Answered on August 29, 2017 at 02:11 PM

    You can go ahead and update them in my form. I've done it several times and it still won't work. 

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    Kiran
    Answered on August 29, 2017 at 02:53 PM

    I have checked your JotForm and see that the widgets are displaying normally. However, the condition set to skip the page is not working on the form. Please allow me some time to check on this and get back to you with relevant information. 

    Thank you for your patience. 

  • Profile Image
    NNWestcffd
    Answered on August 29, 2017 at 03:02 PM

    Please also see why the "submit" button isn't working and why the "preview before submission" won't show the classes I picked. Thank you!

  • Profile Image
    Kiran
    Answered on August 29, 2017 at 03:12 PM

    I'll check that issue too. I am not sure if it happens due to the Appointment slots widget or Preview before Submit widget. I have now removed the Preview before Submit and added it again to see if that works. Once I have any information about the conditions, I'll post it here.

    Thanks!

  • Profile Image
    NNWestcffd
    Answered on August 30, 2017 at 04:15 PM

    Any update on the issues? We need to have this up and running for our event ASAP as registration is about to really pick up. Thanks!

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    aubreybourke
    Answered on August 30, 2017 at 04:26 PM

    No update just yet. I will notify the agent assigned to you.

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    NNWestcffd
    Answered on August 31, 2017 at 04:16 PM

    Any update?

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    jonathan
    Answered on August 31, 2017 at 04:36 PM

    I was still able to reproduce the issue the Skip page condition failing on your form. Allow me time to review further.

    I'll be back shortly.

  • Profile Image
    jonathan
    Answered on August 31, 2017 at 04:50 PM

    I have forwarded the issue to the next level support. The issue seems to be happening on your form only but not on the copy of the form we test.

    Example my form https://form.jotformpro.com/72397047601962 (you can test it also)

    After investigating further, I found that there were errors seen on the browser console when opening your form in the Form Builder. 

    There errors were not present when loading my test form in my Form Builder. So I think that is the difference and your form have a different glitch.

    I have submitted the bug ticket report to next level support so that it can checked and hopefully be fixed as soon as possible also.

    We will notify you here for any update on the status.

    We apologize for any inconvenience caused.

  • Profile Image
    NNWestcffd
    Answered on September 01, 2017 at 02:08 PM

    Ok, got it. Please let me know when you have more updates on the form not skipping over the next page despite a condition being set, the submit button not working, and not being able to preview the selections before submitting. Thank you! 

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    david
    Answered on September 01, 2017 at 02:32 PM

    A ticket has been created and as soon as it is assigned to a developer and they have had a chance to address it, we will let you know here in this thread.  Thank you for you patience. 

  • Profile Image
    NNWestcffd
    Answered on September 07, 2017 at 09:57 AM

    Any update?

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    BJoanna
    Answered on September 07, 2017 at 11:07 AM

    Unfortunately, we do not have any update. I will check with our developer if there is any update and if there is we will inform you via this thread.