- whatcomtitleAsked on August 28, 2017 at 05:49 PM
One of our forms says it's over quota but I don't see anything on our account that shows we are over the limit. Can someone assist?
- JotForm SupportJohn_BensonAnswered on August 28, 2017 at 08:39 PM
Your account is not over the limit.
Upon checking the page URL (http://www.whatcomtitle.com/contact.html) you have provided, I can see that the form embedded belongs to a guest account (guest_52085670684058). Keep in mind that the guest account cannot manage the forms and submissions.
I checked again your account (whatcomtitle) and you have created 6 forms. I can move the form embedded in the page URL you have provided to your account but I need you to archive 2 unused forms to create a room for the "WLT General Contact" form.
I hope this helps. If you have questions, please let us know.
- whatcomtitleAnswered on August 29, 2017 at 11:40 AM
Thanks John -
I'm not sure how that happened since that form has been in use for a very long time. How / why would it get moved to a guest account? We only have 1 account that we use. Secondly, it is showing up on the admin account as one of our forms. I deleted all other forms not in use and we show 4/5 forms used (the other two were disabled).
Please go ahead and move that form over so it's working again.
- JotForm SupportJohn_BensonAnswered on August 29, 2017 at 12:12 PM
The guest account (guest_52085670684058) is associated with the email address (CustomerService@whatcomtitle.com). The form is still usable but you cannot log in to the guest account to manage the forms.
I have now moved the form (http://www.jotform.us/form/52085786354161) to your account (whatcomtitle) as you have requested.
- whatcomtitleAnswered on August 30, 2017 at 11:12 AM
Thanks John -
Now that we have that form active, it is getting spammed like crazy. Can you please check the submissions? I think we had 122 last night and they are in Chinese. How can we prevent that and is there a way to remove those from our allotted submission amount? Thanks for your help.
- JotForm SupportWelvinAnswered on August 30, 2017 at 12:47 PM
I can confirm the spam submissions in the form. I have added the IP addresses to our blacklist. I would suggest adding the captcha field in your form to prevent this from happening again. Here's our guide for captchas:
I would recommend using the Google re-captcha as it is stronger than our basic captcha in the form builder.
If you will get spammed again, that means they are not just bots but a real human doing this crazy stuff in your form. Please update this thread so we can check and ban their IP address(es).
Note that I have already restored your limit. You can now delete the spam in the submissions page.
- whatcomtitleAnswered on August 30, 2017 at 06:19 PM
Thanks Welvin! I appreciate your help.
I still show that we are over our form quota limit - can you remove those for us? I've gone through and removed all the spam submissions.
I've also added the Google reCAPTCHA widget to the form.
- JotForm SupportaubreybourkeAnswered on August 30, 2017 at 06:39 PM
Ok, as requested I have recalculated your submissions.
They will reset again on Friday. That's because the counters reset to zero on the 1st day of each month.
- whatcomtitleAnswered on August 30, 2017 at 06:47 PM
Fantastic! Thanks for all your help.