One of our forms displays a message that says over quota

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    whatcomtitle
    Asked on August 28, 2017 at 05:49 PM

    Hello - 

    One of our forms says it's over quota but I don't see anything on our account that shows we are over the limit.  Can someone assist?

     

    Thanks, 

    Ryan

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    John_Benson
    Answered on August 28, 2017 at 08:39 PM

    Your account is not over the limit. 

    Upon checking the page URL (http://www.whatcomtitle.com/contact.html) you have provided, I can see that the form embedded belongs to a guest account (guest_52085670684058). Keep in mind that the guest account cannot manage the forms and submissions.

    I checked again your account (whatcomtitle) and you have created 6 forms. I can move the form embedded in the page URL you have provided to your account but I need you to archive 2 unused forms to create a room for the "WLT General Contact" form. 

    I hope this helps. If you have questions, please let us know.

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    whatcomtitle
    Answered on August 29, 2017 at 11:40 AM

    Thanks John -

     

    I'm not sure how that happened since that form has been in use for a very long time.  How / why would it get moved to a guest account?  We only have 1 account that we use.  Secondly, it is showing up on the admin account as one of our forms.  I deleted all other forms not in use and we show 4/5 forms used (the other two were disabled). 

    Please go ahead and move that form over so it's working again. 

     

    Thank you.

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    John_Benson
    Answered on August 29, 2017 at 12:12 PM

    The guest account (guest_52085670684058) is associated with the email address (CustomerService@whatcomtitle.com). The form is still usable but you cannot log in to the guest account to manage the forms.

    I have now moved the form (http://www.jotform.us/form/52085786354161) to your account (whatcomtitle) as you have requested.

    Thank you.

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    whatcomtitle
    Answered on August 30, 2017 at 11:12 AM

    Thanks John -

    Now that we have that form active, it is getting spammed like crazy.  Can you please check the submissions?  I think we had 122 last night and they are in Chinese.  How can we prevent that and is there a way to remove those from our allotted submission amount?  Thanks for your help.

     

    Ryan

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    Welvin
    Answered on August 30, 2017 at 12:47 PM

    I can confirm the spam submissions in the form. I have added the IP addresses to our blacklist. I would suggest adding the captcha field in your form to prevent this from happening again. Here's our guide for captchas:

    https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field

    I would recommend using the Google re-captcha as it is stronger than our basic captcha in the form builder. 

    If you will get spammed again, that means they are not just bots but a real human doing this crazy stuff in your form. Please update this thread so we can check and ban their IP address(es). 

    Note that I have already restored your limit. You can now delete the spam in the submissions page.

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    whatcomtitle
    Answered on August 30, 2017 at 06:19 PM

    Thanks Welvin!  I appreciate your help.

    I still show that we are over our form quota limit - can you remove those for us?  I've gone through and removed all the spam submissions.  

    I've also added the Google reCAPTCHA widget to the form. 

     

    Thank you,

    Ryan

     

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    aubreybourke
    Answered on August 30, 2017 at 06:39 PM

    Ok, as requested I have recalculated your submissions.

    They will reset again on Friday. That's because the counters reset to zero on the 1st day of each month.

     

  • Profile Image
    whatcomtitle
    Answered on August 30, 2017 at 06:47 PM

    Fantastic!  Thanks for all your help.