Trouble Logging In

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    krjohn9
    Asked on August 29, 2017 at 10:51 AM

    On your home page, I clicked on the Login tab and it did not go to the login page. After I pressed submit on the "help" option, then the system recognized my email address and asked me to log in. Why was I unable to get to the login page, before trying to get help and submitting a ticket?

     

    Also, an applicant was having trouble filling out the online EASL Forum Application. Can you look to see that it is working or setup correctly?

     

    Thanks,

     

    Kristina

  • Profile Image
    Jan
    Answered on August 29, 2017 at 11:37 AM

    We are currently not having any server issues. If you clicked the Login button on the home page, a pop-up will appear that allows you to put your username and password.

    If you want to go to the Login page, please use this link: https://www.jotform.com/login.

    If you're still having issues, I recommend you to try using another browser just to check if it will work or not. You may also need to clear your browser cache if the issue persists.

    I created a separate thread for your next question. Please wait for my reply on this thread: https://www.jotform.com/answers/1235155.

    Thank you.