I'm trying to authorise my Trello account with my form account but nothing is happening when I click authorise?

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    annemarie_01
    Asked on August 30, 2017 at 07:42 AM
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    Jan
    Answered on August 30, 2017 at 09:27 AM

    Are you trying to do this in your Trello account? I recommend you to log out from Trello and from your JotForm account. After that, please restart your browser and try it one more time.

    If the issue persists, I suggest you try another browser just to check if it will work or not. Lastly, you might need to clear your browser cache.

    Related blog post: https://www.jotform.com/blog/310-JotForm-Now-Available-as-a-Trello-Power-Up.

    If possible, please provide a screenshot of the issue so that we can further investigate. Thank you.

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    annemarie_01
    Answered on August 30, 2017 at 10:43 AM
    Hi
    I’ve done everything suggested and all that happens when I click the attached authorisation link is I click allow and it takes me straight back to the card but nothing happens?
    Thanks
    AM
    [id:image001.png@01D2CB27.F952EC50]
    ...
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    Kiran
    Answered on August 30, 2017 at 12:16 PM

    Please allow me some time to check on this and get back to you with relevant information.

    Thank you for your patience. 

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    Kiran
    Answered on August 30, 2017 at 01:53 PM

    Thank you for being patient. I have checked with my test Trello account and I was able to connect my JotForm account without any issue by following the Using-the-JotForm-Power-Up-in-Trello guide. I have also tried to create a form from a Trello card without any issue. 

    Could you try logging to your Trello account using an incognito/private window or a separate browser and then try connecting to JotForm to see if that works? 

    Please get back to us if you need any further assistance. We will be happy to help.