- annemarie_01Asked on August 30, 2017 at 07:42 AM
- JotForm SupportJanAnswered on August 30, 2017 at 09:27 AM
Are you trying to do this in your Trello account? I recommend you to log out from Trello and from your JotForm account. After that, please restart your browser and try it one more time.
If the issue persists, I suggest you try another browser just to check if it will work or not. Lastly, you might need to clear your browser cache.
Related blog post: https://www.jotform.com/blog/310-JotForm-Now-Available-as-a-Trello-Power-Up.
If possible, please provide a screenshot of the issue so that we can further investigate. Thank you.
- annemarie_01Answered on August 30, 2017 at 10:43 AMHi
I’ve done everything suggested and all that happens when I click the attached authorisation link is I click allow and it takes me straight back to the card but nothing happens?
- JotForm SupportKiranAnswered on August 30, 2017 at 12:16 PM
Please allow me some time to check on this and get back to you with relevant information.
Thank you for your patience.
- JotForm SupportKiranAnswered on August 30, 2017 at 01:53 PM
Thank you for being patient. I have checked with my test Trello account and I was able to connect my JotForm account without any issue by following the Using-the-JotForm-Power-Up-in-Trello guide. I have also tried to create a form from a Trello card without any issue.
Could you try logging to your Trello account using an incognito/private window or a separate browser and then try connecting to JotForm to see if that works?
Please get back to us if you need any further assistance. We will be happy to help.