Account Status: account went overlimit even though the monthly submissions limit was not reached yet.

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    Asked on August 30, 2017 at 12:30 PM

    I just got a notice that all my forms are disabled because I reached my submission quota, but according to my account, that is not the case. Please help ASAP!!!

    Thank you so much in advance!

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    Answered on August 30, 2017 at 01:28 PM

    Your account is active now. We have reported this issue to our back-end team, so it won't happen again.