- birminghamdcAsked on August 27, 2012 at 06:33 AM
→My form does not work on my site
→works when i do a test via your site, we receive the form via email.
→howeverwhen we complete the form on our site we never receive any emails
- ItalyTechAnswered on August 27, 2012 at 06:40 AM
Hi and thanks for contacting us.
I've forwarder your request to our 2nd Support Level because for a technical issue we can't access to your account through our admin panel.
Please wait for the answer of my colleague. ThanksWe apologize for this inconvenience.Alessandro
- birminghamdcAnswered on August 27, 2012 at 06:45 AM
Thank you Alessandro
- JotForm FounderaytekinAnswered on August 27, 2012 at 07:13 AM
I checked our server logs and we get this:
Aug 27 07:05:20 eagle sm-mta: q7RB5Jqm025874: to=<firstname.lastname@example.org>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123903, relay=birminghamdomesticcleaning.com, dsn=5.1.2, stat=Host unknown (Name server: birminghamdomesticcleaning.com: host not found)
Please make sure your email address is correct.
- birminghamdcAnswered on August 27, 2012 at 11:32 AM
I dont understand that message - however the domain is
I had previously changed it:
Again the test emails are received - however when the forms are filled in on the site they do not work.
Birmingham Domestic Cleaning
Date: Mon, 27 Aug 2012 07:12:54 -0400
Subject: Re: form not working
- JotForm SupportGoldoAnswered on August 27, 2012 at 11:53 AM
I have check your notification and it seems that you are using email@example.com which is wrong, instead of firstname.lastname@example.org .
To sort the issue, please check your notification recipient email and make sure you've entered email@example.com and click finish.
After making changes, please try filling out the direct form url: http://www.jotformeu.com/form/22365172882356 and let us know if you are able to receive the notification.
Hope that helps.