Why is my form clearing up answers on hidden fields?

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    marcellobrazil
    Asked on August 31, 2017 at 02:53 PM
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    Kevin_G
    Answered on August 31, 2017 at 03:34 PM

    I have tested your form and noticed that hidden fields are retaining the values, for example, the field "Tipo MKT" is currently hidden and when I submitted your form it had a value showing on the submissions page. 

    This is what I could see when checked the submissions page of your form: 

    I have also checked your form settings and it's not currently set up to clear hidden fields values. Is the issue still happening on your end? 

    Please let us know. 

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    marcellobrazil
    Answered on August 31, 2017 at 04:35 PM

    Yeap, the problem persists.

    The confuse part that I cloned the form with the problem to make the other but the other it is fine. I checked the conditions but I found nothing. Do you think it is a bug? 

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    david
    Answered on August 31, 2017 at 05:33 PM

    I checked your for and the hidden fields are being retained.  Both of the forms you listed in your original post look to be the same form.  Is this the working form or the broken one:

    https://form.jotformz.com/72274000127645

    When values are hidden in the form, they are still retained and included in the submission data.

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    marcellobrazil
    Answered on September 01, 2017 at 10:06 AM

    this is the broken one

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    Kevin_G
    Answered on September 01, 2017 at 11:24 AM

    How are you assigning the values to the hidden fields? 

    I've been checking your conditions, but you seem to be only showing/hiding the fields and conditionally sending the emails. 

    I have only noticed that have enabled the continue forms later feature, may you please try disabling it and test again, the option can be found under the form settings section. 

    Please let us know if this helps. 

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    marcellobrazil
    Answered on September 01, 2017 at 12:52 PM

    This field it is the same as the form the that it is working.

    I know that the fields get empty because Im answering with Edit Submission. I created an email condition with a field that get hide after I answer with another profile.

    Compras answer the field "A", then Celula receive the edit link, then Celula send the form, the email that will be send has the field "A". The field "A" get empty in the email.

  • Profile Image
    marcellobrazil
    Answered on September 01, 2017 at 12:55 PM

    Se não entender, tentarei explicar em portugues.

    Aconteceu o seguinte: Criei o formulario com dois perfils, Compras e Celula. Quando Compras responde Celula recebe um email com o link de edição do formulario. Assim Celula responde o formulario e envia automaticamente para Compras. Todavia, quando faz esse ultimo envio as respostas de Compras são apagadas. O outro formulário de fornecedor foi uma copia desse de item e ele está funcionando normal. Não sei qual o problema.

    Obrigado pela ajuda

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    BDAVID
    Answered on September 01, 2017 at 01:26 PM

    So, the original form works fine, but the clone form doesn't? Did you make any edits to the clone version? Please try deleting the clone version, and create a new clone from the original form.

    If the new clone version fails to work, please let us know how to fill your form, and point out which conditions should be triggered, so we can have a better understanding of the path we need to follow to reproduce the issue.

    If you need to upload screenshots to illustrate what you mean, please open the link of this thread in your browser: https://www.jotform.com/answers/1237324 

    Then upload the screenshots:

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    marcellobrazil
    Answered on September 04, 2017 at 02:56 PM

    The clone works fine. The problem is the original.

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    Mike
    Answered on September 04, 2017 at 04:15 PM

    Please confirm if we can submit some test submissions to test your form.

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    marcellobrazil
    Answered on September 04, 2017 at 04:41 PM

    Yes

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    BDAVID
    Answered on September 04, 2017 at 05:01 PM

    I have submitted your form:

    And the fields I filled out remain on the edit mode of the submission: https://www.jotform.com/edit/3803676225812440119 

    Based on that submission, could you indicate which field gets cleared? When? Do we have to do any selection in edit mode, and submit? As mentioned before, we need to understand the way we need to fill out the form, and the fields in question that get cleared.