Change of username?

  • Profile Image
    moonaharts
    Asked on September 01, 2017 at 02:12 AM

    Hi there,

    Sorry for the confusion- I am not sure if you got the emails I replied to as it appeared to be a no-reply email address.

    I am trying to update the user name on this account to either

    MoonahArts or

    MACarts

    which ever is available

     

    I tried to delete the MoonahArts user name so that we could use it but I don't think it worked. MACarts will work fine.

    cheers,

    kdc

  • Profile Image
    Charlie
    Answered on September 01, 2017 at 02:28 AM

    It seems this is a duplicate thread. Please reply to this one instead: https://www.jotform.com/answers/1237740. It's best to focus on one thread and make the discussion there to avoid confusion. 

    Thank you.

  • Profile Image
    moonaharts
    Answered on September 01, 2017 at 02:36 AM

    Thanks Charlie,

    Sorry- very confused here. I thought I was submitting a help request and I couldn't figure out how to reply to the emails. I am trying to get things happening through one thread- but the first advice I received said I had to submit the request when logged in to the original user name- which I did- but the response only updated the name on the subuser account- not the original one I was trying to change- any help greatly appreciated

  • Profile Image
    Charlie
    Answered on September 01, 2017 at 02:59 AM

    You can reply by directly visiting the thread links I mentioned. Below are all the thread links that you have regarding the same concern:

    https://www.jotform.com/answers/1237759

    https://www.jotform.com/answers/1237740 

    https://www.jotform.com/answers/1237778 

    https://www.jotform.com/answers/1237797 

     

    You can simply open the links in a new window or browser and use the reply button there. Once someone replies to your thread, you will get a copy of that response via email. In the email, you can also see that you can open the thread directly in a browser, by clicking the "View this thread on the browser". 

     

    Now I am currently confused on where to reply because you actually replied 3 out of the threads I mentioned. I suggest that we focus on ONE thread only, and it would be best to do that in this one: https://www.jotform.com/answers/1237740. We can discuss the issue directly on that thread. Please open that thread link and reply there directly from now on. 

    Thank you and apologies for the confusion.