Email alerts not being received

  • STJJV
    Asked on September 4, 2017 at 12:03 AM

    on 12 August a lady applied for her child's christening. She rang today to confirm but I did not have her application. I could go onto jotform and find it but it did not arrive as an email. can you help please?

     

    thanks Cathy

    Page URL: https://stjjvwestoncreek.blogspot.com.au/p/baptism.html
  • Charlie
    Replied on September 4, 2017 at 4:31 AM

    Hi,

    I'm checking this specific page https://stjjvwestoncreek.blogspot.com.au/p/baptism.html, but I can't find a JotForm form on it? 

    If you received the submission in your JotForm account but was not notified via email, it's possible that it ended up in the spam/trash/junk folder. Or the email address was on the bounce list. 

    You can check this guide to further troubleshoot why you have not yet received the email alerts: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications. 

    Let us know if that works.