New Form Layout: Hidden fields are not shown on the form when a submission is edited

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    rockstrongevents
    Asked on September 04, 2017 at 01:15 PM

    Hi - I've created a couple of test forms related to hidden fields where I've hidden a field and I've also used the Hidden widget. If the form uses the "Legacy" format then i can edit both types of fields when editing an existing form submission.

    However, if I'm using the "New" form layout then it's extremely clunky to do any type of editing of submitted values, and it's nearly impossible to edit anything things in hidden fields (especially if there are more than one), and Hidden widgets don't show up at all.

    Any ETA on when this will be fixed?

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    BJoanna
    Answered on September 04, 2017 at 01:43 PM

    I was able to replicate mentioned issue with the Hidden Box widget and with a basic Text Box field when the Hide Filed option is set to ON. 

    I will report this issue to our developers, but we can not provide you a time frame when this issue will be resolved. Once the issue is resolve we will inform you via this thread. 

    For now I can only suggest you to use the 'Legacy Layout'. 

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    rockstrongevents
    Answered on September 09, 2017 at 07:18 PM

    hi - i just wanted to check in and see how much longer until this gets fixed?

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    Kevin_G
    Answered on September 09, 2017 at 08:04 PM

    I have just tested this and noticed the issue still persists, unfortunately, we have not received any updates regarding this ticket. 

    I will ask for updates to our second level, we will let you know as soon as possible. 

     

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    irem
    Answered on September 12, 2017 at 08:02 AM

    Hello,

    We are sorry for the inconvenience caused.

    The problem should be fixed. Now, you can see your hidden fields on edit mode in our new layout. Please check it and let me know if you'll need anything further.

    Thank you.

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    rockstrongevents
    Answered on September 13, 2017 at 09:51 PM

    sorry, but i still don't think this has been fixed. i just created a brand new form called "Another test of hidden field" and switched it to the "New Layout".

    i then added a normal field ("Full Name") and then i added a short text field and in the advanced tab i changed it to be hidden.

    when i go to the form it only shows me the Full Name question (as i would expect). i submitted a test entry.

    i then went back to View Submissions to see my test entry. i press the "edit form" button and it took me to the same layout that the public sees - but it did NOT show me the hidden field so there was no way for me to add a value to the hidden field.

    what would be a very clever solution is that your "edit form" button should always take people to the "Legacy Layout" so that the public would see the new layout and an admin in edit mode would see the legacy layout, but perhaps there are other reasons you can't do that. all i know is that taking an administrator to the New Layout when trying to edit a submission makes the process extremely cumbersome because you have to flip through all the pages of the form. (and of course it also has the downside of it not showing the hidden fields at all, which was my original reason for opening this support ticket.)

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    Kevin_G
    Answered on September 13, 2017 at 11:21 PM

    Apologies for the inconveniences this may have caused to you. 

    I have been testing this and found that hidden fields are not appearing when you edit the submission through the submissions page. 

    Here's a screenshot while I tested your form: 

    However, I can see the issue when I used the edit link of a submission: https://www.jotform.com/edit/3811678319025542098

    I will report this to our second level so this can be investigated, we will update you as soon as possible. 

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    rockstrongevents
    Answered on September 24, 2017 at 11:20 AM

    hi - just wanted to check and see if your second level support had any ideas of when this will be fixed?

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    Jim_R
    Answered on September 24, 2017 at 12:05 PM

    Hi @rockstrongevents - Sadly, we haven't heard back from our developers yet. I had a look at your case to see if anything changed and I concur with my colleague's findings.

    The hidden field is only visible when editing the submission using the edit submission link. But, when editing it straight from the Submissions Page, it won't show up.

    We can't give you any timeframe but we'll keep you apprised on this same thread when there's an update. Thanks in advance for your patience and cooperation.

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    Jim_R
    Answered on September 26, 2017 at 04:32 PM

    i then went back to View Submissions to see my test entry. i press the "edit form" button and it took me to the same layout that the public sees - but it did NOT show me the hidden field so there was no way for me to add a value to the hidden field.

    Just a quick update - It looks like hidden fields can now be seen when editing a submission directly from the Submissions Page.

    I tested this on a cloned copy of your test form (Another test of hidden field) and here's how it went from my perspective:

    The same can be seen on your actual test form when I checked it directly from your account.

    Can you please check and let us know how it goes? If you're still seeing a problem, I'll move your post to a separate thread so we can continue the discussion there. Kindly keep us posted.