What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MailChimp Integration is broken

    Asked by sigmapi on August 28, 2012 at 12:04 AM

    Each time I hit next after I select a list for MailChimp, nothing happens! I've tried on multiple forms!

  • Profile Image
    JotForm Support

    Answered by liyam on August 28, 2012 at 12:14 AM

    Thank you for reporting this to us, sigmapi.

    I have forwarded this issue to the development team.  They will be the ones to look into this. 

    We'll let you know as we have updates.

    Thank you for your patience and we apologize for your inconvenience.

  • Profile Image

    Answered by sigmapi on August 28, 2012 at 09:19 AM

    About how long until a response, usually?

  • Profile Image
    JotForm Support

    Answered by Goldo on August 28, 2012 at 10:24 AM

    We can't really say as they are quite busy. However, the ticket is currently marked as urgent so an update will be made anytime soon. Thanks for understanding.

  • Profile Image

    Answered by emrew86 on August 28, 2012 at 12:08 PM

    Hi  sigmapi, bug has been fixed. can you test it again ?

  • Profile Image

    Answered by sigmapi on August 29, 2012 at 03:11 PM

    The process of integrating it works, however when I add a submission, it does not show up in my lists.

  • Profile Image

    Answered by jeanettebmz on August 29, 2012 at 06:06 PM

    Can you please clear the browser caché and do shift +refresh?  This way, it will be using new JavaScript file. Sometimes old JS files works instead of new JS files, especially in Google Chrome.

    Thanks!

  • Profile Image

    Answered by sigmapi on August 30, 2012 at 10:10 PM

    Okay, now I got it integrated with MailChimp, however I cannot figure out how to send the First and Last name to mailchimp.. I originally didnt change any settings in Mailchimp integration, but the first and last name were not added into my Mailchimp Database.

     

    When I went to go tell jotform to send the fullname to Mailchimp, I was not receiving any information on Mailchimps end at all.

     

    HELP! :)

  • Profile Image

    Answered by sigmapi on August 30, 2012 at 11:10 PM

    I've determined that submissions are going through without updating Mailchimp. Please help ASAP

  • Profile Image

    Answered by jeanettebmz on August 31, 2012 at 01:05 PM

    @sigmapi

    Can you please remove the integration, clear the browser caché ,  press shift key +refresh browser and reintegrate it one more time?

    Then do a couple of submissions and if the issue still persist let us know, please

     

  • Profile Image

    Answered by jeanettebmz on August 31, 2012 at 01:08 PM

    After you remove the integration , please logout from Jotform , then peform the remaining steps and log back in to rebuild the integration

  • Profile Image

    Answered by sigmapi on August 31, 2012 at 09:35 PM

    Am I allowed to have 2 forms integrate into 1 Mailchimp list?

     

    One form seems to be working, however the other form does not filter into the same list.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on August 31, 2012 at 09:46 PM

    Hi, would you please start a new thread for this question.  Thank you!