Coupons: Ability to use the coupon code in the payment wizard without being case sensitive

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    johannawise
    Asked on September 05, 2017 at 02:08 PM

    I don't want my coupon codes to be case specific: I'd like them to work whether they are input all caps, first letter cap, or all lower case. My coupons are case specific in Chrome, Firefox, and Safari. Help! 

     

     

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    BDAVID
    Answered on September 05, 2017 at 02:55 PM

    Unfortunately, that is not possible, the coupon code feature is case sensitive by default.

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    johannawise
    Answered on September 05, 2017 at 03:43 PM
    Yes, I see that now. There was a period of time (last Fall perhaps) when Jotform allowed users to select whether coupons needed to be case sensitive or not. I was unaware of the change back to case sensitivity and am now scrambling to reach the plethora of people I’ve sent incorrect codes to.
    Cheers,
    Johanna
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    Kiran
    Answered on September 05, 2017 at 05:04 PM

    We are sorry about that. As I check one of the earlier threads addressed by our colleague, I see that it was case sensitive as of July 2016. Unfortunately, if you have already shared the coupon codes, you may add them to the payment wizard in order to work properly.

    Let me send this thread a feature request to our backend team for evaluation. Please note that we cannot guarantee that it will be implemented or cannot provide any ETA at this moment. If there is any progress, you'll be posted here.

    Thanks!

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    omur
    Answered on September 18, 2017 at 02:51 AM

    Hello,

    To simplify the usage, we've opted for the case option by default. It is easier to use for the end user.

    If you require further assistance, feel free to message us.

    Thank you

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    johannawise
    Answered on September 18, 2017 at 04:43 PM
    It is actually easier to have a noncase sensitive option. End users regularly input codes all upper case or all lower case or first letter upper case only, regardless of how the code is originally written. Then vendors like me hear that the code does not work and we need to explain it’s code sensitive. To avoid that, I need to input every code 3 times in my form: all upper case, all lower case, and first letter upper case only. It is NOT easier for your customer (me) or my customers.
    Cheers,
    Johanna
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    omur
    Answered on September 19, 2017 at 03:29 AM

    Hello Johanna,

    Thank you for your feedback. Coupons are now case insensitive by default. Please remove and re-add your coupons and they will be case insensitive.

    If it still does not solve your problem, feel free to write us.

    Thank you