Can't get into my account

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    Rene Reyes 
    Asked on September 05, 2017 at 06:21 PM

    My password was saved and always worked.  I put the passwords I use and no luck.  I asked for reset instructions and none arrived in my email.  Please help!

     

    rene.reyes@alquimi.com

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    Jeanette
    Answered on September 05, 2017 at 08:15 PM

    This is because rene.reyes.alquimi@me.com is IN

     the bounce list  Reason(s) : smtp; 550 5.7.1 Your message from netscape.net rejected the message to reset the password coming from our servers.

    I have removed such email address from the bounce list. Please go ahead and reset your passwords.