Can't get into my account

My password was saved and always worked.  I put the passwords I use and no luck.  I asked for reset instructions and none arrived in my email.  Please help!

rene.reyes@alquimi.com

This is because rene.reyes.alquimi@me.com is IN

 the bounce list  Reason(s) : smtp; 550 5.7.1 Your message from netscape.net rejected the message to reset the password coming from our servers.

I have removed such email address from the bounce list. Please go ahead and reset your passwords.