Our submissions don't recover back

  • Profile Image
    pacyber
    Asked on September 06, 2017 at 08:43 AM

    Yesterday morning I logged in and realized half of my submissions were missing and it said our storage had been downgraded and that we needed a new credit card on file. I put a new credit card on file and it seemed to fix the problem and brought all my submissions back. Now this morning they are missing again. 

    I need to know how to fix this problem as soon as possible, today would be best.

     

    Please call me at 717-547-0628

  • Profile Image
    seth
    Answered on September 06, 2017 at 10:11 AM

    Unfortunately, we do not provide phone support.

    I recovered your missing submissions. When an account is downgraded, we temporarily remove their submissions. Sometimes these must be recovered from our side.

    Thank you very much for your understanding. 

    If you need any other thing, please don't hesitate to contact us again.

    Please check your submissions and if there are any missing ones, contact us again.

    Regards.

  • Profile Image
    pacyber
    Answered on September 06, 2017 at 10:44 AM

    Okay, my next question is

    how did we get downgraded? and why dies it say we are only allowed 5 forms?
  • Profile Image
    John_Benson
    Answered on September 06, 2017 at 12:24 PM

    To avoid confusion and to better assist you, we will be addressing your issue on this thread: https://www.jotform.com/answers/1241082

    Thank you.