Unable to connect form with Zapier

  • ganapati
    Asked on September 6, 2017 at 9:40 AM
    I have problems to make it on zapierIt does not  put name or email so I cant connect it .I show youWe’re having trouble loading ‘Form’ data...
    - JSON results array could not be located.
    There are a few things that could be going on, learn more about them here.So I choose in the option something else, it propose me Custom values so I thought its this number, but it does not work. Its on "Json"  I dont understand anything ! SOS.  HELP !
    FormUse a Custom Value (advanced)Custom Value for Form ID72477707650362
  • Mike_G JotForm Support
    Replied on September 6, 2017 at 9:47 AM

    We would like to apologize for any inconvenience this is causing you. We will be glad to help you with your concern, however, may we know why exactly would you want to connect your form with Zapier, please? May we know what are you trying to accomplish? Any information that you think would help us reproduce the issue you are having, please let us know so we can help you resolve it.

    We will wait for your response.

  • ganapati
    Replied on September 6, 2017 at 10:43 AM
    All my contact adding to sendinblueSophie I make zapier from my jetform subscriber to sendinbluecontacthe listI Answered you now can you fix my problèm I sent you before, because for now you d'idnt Answer in that directionThanks 
    Envoyé depuis Yahoo Mail pour Android

    Le mer., sept. 6, 2017 à 15:47, JotForm a écrit :
    New response received A new response has been received: Answered by Mike_G

    We would like to apologize for any inconveniencethis is causing you. We will be glad to help you with your concern, however, maywe know why exactly would you want to connect your form with Zapier, please? Maywe know what are you trying to accomplish? Any information that you think wouldhelp us reproduce the issue you are having, please let us know so we can helpyou resolve it.
    We will wait for your response.
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  • liyam
    Replied on September 6, 2017 at 12:22 PM

    If I am understanding your concern correctly, you are having a problem trying to send information from JotForm to SendinBlue, using Zapier. If this is the case, I suggest to please contact Zapier instead so for them to be able to look into your case. 

    Here is a link which you can go to: https://zapier.com/help/problems-zaps/ 

    However, if I am misunderstanding your case, please let us know.

    Thanks.