Requesting Refund

Hi,

I just got charged an annual fee for Jotform despite having cancelled it back in July last year. Did that cancellation not come through or what is happening?

Can the fee be refunded, I am no longer using Jotform.

Best

Hi Connor, 

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. You can fill out and submit this form so that the team responsible for handling these requests can evaluate and process it for you. This will help our team review and process your request efficiently. Please be assured that we will work on it, and it may take a few days for the refund to be reflected in your account.

Let us know if there’s anything else we can help you with.