What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancel Premium Service

    Asked by Jody Homulos on August 28, 2012 at 02:59 PM

    I would like to cancel my premium service and use the basic service.

    Let me know if there is anything else I need to do.

    Jody Homulos

  • Profile Image

    Answered by ItalyTech on August 28, 2012 at 03:04 PM

    Hi and thanks for contacting us. I've cancelled your subscription as you requested. Your account is scheduled for downgrade. It will be downgraded on September, 20. Please let us know if you need further assistance or in need of further clarification on this matter.Alessandro

  • Profile Image

    Answered by pinoytech on August 28, 2012 at 03:05 PM

    In addition to my colleague response above, your account will stay PREMIUM until the paid period expires.