How do I upload the jotform key to an existing form so I can read the submissions?

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    Asked on September 07, 2017 at 08:12 AM

    I am trying to read submissions of a form and they are encrypted. I have loaded the key many times before and this keeps happening.  I am never triggered to upload the Key so I have no way to upload it again to see the submissions. Please advise as soon as possible how I upload the key. Thank you!

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    Answered on September 07, 2017 at 10:42 AM

    I checked some of your forms and I was not able to see any Encrypted form. Could you please provide the form ID or form direct link so we can further check it?

    We'll wait for your response. Thank you.