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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want more then just PayPal as payment options. PayPal along with other payment options.

    Asked by xsail on August 28, 2012 at 04:47 PM

    Hi,

    I set up my form to give members different payment options, and if they selected one of the others (cheque/bank transfer) there is a different Thankyou page. I tested this to make sure that when pressing Submit the Paypal page would not appear - and it worked fine.

     

    Now it doesn't work - and even though members don't select the Paypal option it still delivers the Paypal payment page - please help.

    Page URL:
    http://www.windforall.co.uk/join-online

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 28, 2012 at 05:14 PM

    Thank you for contacting us.

    Please check the following guide:

    How to set up paypal along with other payment options

    It is necessary to have some 'free' product in your cart in order to avoid redirection to PayPal. Note that we can help you to hide that dummy product using a bit of custom CSS.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by xsail on August 28, 2012 at 05:40 PM

    Thanks Mike for your explanation - is this bit of the advice from the guide you pointed me at not correct then?

    It's not absolutely necessary to create the 'dummy' product. The reason why a Dummy field is there, is because a Paypal option with only one 'product' will not show on the form. This way, we provide the user the feeling he is able to select the product (and its price) . And once it is done , he will expect his redirection to Paypal upon submittal of the form. 

    But pretty much, it will work same way if you leave your Paypal field with only one product. It will not show the product, but your customer would still get the redirection to the Paypal gateway.

  • Profile Image
    JotForm Support

    Answered by jonathan on August 28, 2012 at 06:07 PM

    @xsail

    Hi, as Mike_T already mentioned, there was only 1 item/product in the paypal field you used. This make the option always the default selected value.

     

    Thus, when you submit the form, it will always go to paypal screen because the paypal option was selected. You need to add a 'dummy' free item to avoid the selection being defaulted to paypal.

    You can hide the 'dummy' item by injection of CSS codes like this...

    #input_20_1003{display: none;}

    label[for*="1003"] {display: none;}

    Were input_20_1003 is the field# for the dummy item.

    You may wan to check a clone of your form here with the workaround applied already. In the sample form, you need only fill in the captcha and the payment selection as those are the only required field I setup.

    Please inform us if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by tomduffin on August 28, 2012 at 06:57 PM

    Hi Jonathon,

    Thanks for your reply.

    If what you say is correct then the specific advice on the guide Mike linked cannot also be correct. ( the bit that says But pretty much, it will work same way if you leave your Paypal field with only one product) I'm only saying this to save others reading the Guide and getting the wrong advice and then having to ask you guys. Your help is much appreciated.

    Thanks

    Tom 

  • Profile Image
    JotForm Support

    Answered by jonathan on August 28, 2012 at 07:06 PM

    I am with you on that Tom. =)

    It seems we need to update that guide now, as it had been a while since it was suggested. And JotForm have changed a lot since.

    Thank you for pointing this out.

    Feel free to contact us again anytime should you have other inquiry.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 28, 2012 at 07:24 PM

    Thank you for pointing us to that issue, Tom.

    Mentioned article has been corrected.

    Thank you for using our services.