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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SSL Quota is being used when regular form is being submitted

    Asked by rootbear75 on August 28, 2012 at 05:15 PM

    This issue was supposed to have been fixed last week.

     

    My SSL quota is being used when regular forms are being sent.  My quota has already been reset once... I would like it if my quota would stop being used as I don't want to go through the hassle of having my account disabled again.

    I think it was "alessandro" who helped me last time.

    Page URL:
    http://www.nullpointerenterprises.com/apply/apply.aspx

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    Answered by fxr on August 28, 2012 at 06:04 PM

    I did a test and can confirm what you say. 

    It is a little odd.

    Is it possible for you to clone the form, then use the iframe embed code of the 'new' form?

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    Answered by rootbear75 on September 12, 2012 at 06:17 PM

    This is still happening.  We have cloned the form and it's STILL using the SSL quota.

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    Answered by fxr on September 12, 2012 at 06:36 PM

    My colleague Neil worked out the issue here and has cleared your server side form cache.

    Your form is now not submitting to a secure URL. 

    --

    I have set your SSL count back to 4. Can you reload the form and try a test for youself and let us know if you also believe the issue to be resolved?

    Thanks.

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    Answered by rootbear75 on September 12, 2012 at 06:38 PM

    It appears to still be incrementing the SSL number.  it's now up to 6 submissions.

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    Answered by fxr on September 12, 2012 at 06:45 PM

    I did a further test here and its not incrementing your SSL submissions.

    Please try clearing your browser cache and try another test.

    Thanks. 

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    Answered by rootbear75 on September 13, 2012 at 04:26 PM

    I had an application this morning come in from the same form, and it did increment our SSL counter.  It's now at 7.

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    JotForm Support

    Answered by NeilVicente on September 13, 2012 at 04:41 PM

    @rootbear75

    The regular http version of the form should not increase your SSL count. We have already tested this form extensively.

    Did you share the form's secure link in the past, perhaps via email? That may explain the added SSL submission. If that's the case, I advise you to clone then disable the current form.