My account suspension

  • Profile Image
    jim 
    Asked on September 09, 2017 at 03:34 PM

    you replied to my email saying it was suspended because i was asking for a ssn

    i only asked for the last 4 digits which arent considered to be sensitive and that field is actually on your template

  • Profile Image
    Welvin
    Answered on September 09, 2017 at 06:38 PM

    I have just reactivated your account. But please read the below information and please follow our recommendations in terms of the agreement and security.

    SSN collection is not illegal. According to this site https://www.privacyrights.org/consumer-guides/my-social-security-number-how-secure-it  

    Most online form builders, including JotForm, are being used for identity theft. We go to great lengths to prevent this. That is why our Terms mention that SSNs are considered a Phishing activity.

    When you do request SSNs,  chances are that our automated phishing detector will flag the form(s)  and suspend the account.  If this happens you must contact support to whitelist the form and reactivate the account, explaining the purposes of the form(s).

    We know there are businesses that require a Social Security number for legitimate purposes, here are some:

    • Insurance companies

    • Credit card companies, lenders, and any other company receiving a credit application from you

    • The three main credit reporting agencies: TransUnion, Equifax, and Experian

    • Any company that sells products or services that require notification to the IRS, including:

    - Investment advisors

    - Banks

    -Real estate purchases

    -Financial transactions over $10,000, such as automobile purchases; and other financial transactions

     

    Nevertheless, you must know that since we do store the information in your account, anyone with access to it would also have access to social security numbers. So, in the event of a security breach of your account, his could be an issue.

    So, having this in mind, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their SSN along with personal info.

    Here are some widgets you can add to the form (signature fields):

    http://widgets.jotform.com/search/signature 

    You can also add this Terms of use widget (for the agreement)

    http://widgets.jotform.com/widget/scrollable_text 

    In conclusion:  If your purpose is not to collect SSN from the general public, but from your own customers; if your business is among the list above and if you follow the recommendations; then all this will surely make your forms not to be considered as guilty violating our Terms of Use.