My account is saying suspended?

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    James Caden 
    Asked on September 10, 2017 at 05:45 PM

    Hello, I am trying to login to my account however it is coming up as suspended? 


    Thank you 


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    Answered on September 10, 2017 at 06:44 PM

    I have just checked your account and it has been suspended due to phishing suspicious, your form "HIIT BUNKER 8 WEEK CHALLENGE" was the one that triggered the suspicious due to the credit card fields you have there. Here is also a screenshot about the guilty fields: 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams. 

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms

    In order to reactivate your account I had to delete the guilty fields. Also, if you would like to receive payments through your forms, you must add a payment integration instead, you will find our available payment processing apps here: 

    The following guides will also help you setting up your payment form: 

    I hope this helps.