I have paid for a Premium Membership, yet you informed me that my trial was over. What's the deal?

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    feliciarn
    Asked on August 29, 2012 at 09:07 AM
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    NeilVicente
    Answered on August 29, 2012 at 09:15 AM

    Your account is actually on Premium status, and it isn't on trial or anything.

    you informed me that my trial was over

    Did you receive this alert via email? May I ask which email address this message was sent to?

    I have a feeling you have unknowingly created a form under a guest account, and now this form exceeded 20 submissions (the limit for a guest account). That may be the reason for the 'please upgrade' email you may have received.

    If that is indeed the case, we will  need to move the said form to your account, so it can continue receiving responses.