What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have paid for a Premium Membership, yet you informed me that my trial was over. What's the deal?

    Asked by feliciarn on August 29, 2012 at 09:07 AM
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    JotForm Support

    Answered by NeilVicente on August 29, 2012 at 09:15 AM

    Your account is actually on Premium status, and it isn't on trial or anything.

    you informed me that my trial was over

    Did you receive this alert via email? May I ask which email address this message was sent to?

    I have a feeling you have unknowingly created a form under a guest account, and now this form exceeded 20 submissions (the limit for a guest account). That may be the reason for the 'please upgrade' email you may have received.

    If that is indeed the case, we will  need to move the said form to your account, so it can continue receiving responses.