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    Hi again - The data from one field on my form - the dropdown menu is not being collected and appearing in the Notification Email

    Asked by elzbeth on August 29, 2012 at 09:28 AM

    I have a drop down menu on my form www.warmtouch.net/contact.html where users can input a Preferred Contact Method eg telephone.  The data does not appear to be being collected and doesn't appear on the Notification Email.  It did before so can't understand why not working now.  Grateful for your help. Elspeth

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    JotForm Support

    Answered by idarktech on August 29, 2012 at 10:34 AM


    Please recreate your form notification in order to fix it. Just delete your existing notifications and create a new one.

    Thank you.

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    JotForm Support

    Answered by EduardoMendez on August 29, 2012 at 10:47 AM

    Hi, I noticed that you are using the complete sourcecode on your website.  It may be a good sugestion to embed the form using the iFrame method.  

    With regards to your issue with the form, I notice you had two notifications.  One of those notifications didn't have a recepient's e-mail configured.  So, as idarktech mentioned, it may be a good idea to create a new notification.  I thin kthe problem with collecting the data was due to having the incorrect field on the notification.

    Hope that helps!

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    Answered by elzbeth on August 29, 2012 at 10:52 AM
    Thank you for your speedy responses. I recreated the form and it seems to be working now.

    Thanks again!