There is a PCI error Authorize.net for our form.

  • crmaforms
    Asked on September 11, 2017 at 12:00 PM

    Someone just tried to submit their credit card details on our form: https://form.jotform.us/72336213164146

    It uses the same Authorize.net keys as another form we have ( https://form.jotform.us/70238082699162 - we received a successful submission on this one)

    and we do not know why the first form "72336213164146" is showing a PCI error but the second form "0238082699162" is working fine.

    They both use the same keys so is there something different between them int he payment settings?

    Thanks.

    Page URL: https://form.jotform.us/72336213164146
  • Nik_C
    Replied on September 11, 2017 at 12:19 PM

    I checked both forms and they are having the same credentials for Authorize.net so I will have to check this issue a bit further. I will get back to you once I'm done.

    Thank you for your patience.

     

  • Nik_C
    Replied on September 11, 2017 at 4:44 PM

    Thank you for your patience.

    I checked your form further with a test card and I got this response:

    There is a PCI error Authorize Screenshot 20

    Which is pretty much normal since the card is not funded (that's why it is declined). Are you seeing the same error or is it something else?

    Could you please let us know.

    Thank you!

  • crmaforms
    Replied on September 11, 2017 at 5:43 PM
    I guess. Can you test it with a card that is funded so we know why it is suddenly not working?
    ...
  • jonathan
    Replied on September 11, 2017 at 7:01 PM

    Unfortunately it will not be possible to test the actual payment with funded card since it trigger actual payment.

    What I suggest you try also is to use first Sandbox mode in your Authorize.net form while still doing a test.

    You can follow the same method from a similar discussion thread here.

    How do I test Authorize.net payment without charging a card?

    Let us know if this resolution will not work for you.