What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-Mail Notification and the "Return" button

    Asked by ELStay on August 29, 2012 at 12:33 PM

    Hello Team,

    My username is: ELStay

    I have been using JotForm with great succes, and generally love the format. I am just experiencing a few difficulties I was hoping you could help me with.

    Firstly, the e-mail notification I get sent from my "Accommodation Enquiry" form does not display the same fields as in the form. If I log into my account to check the submission, the correct fields are displayed but for some reason they are different on my e-mail notification.

    Secondly, is there any way to stop forms submitting when users hit the RETURN button? I am receiving many incomplete forms which I have just discoverd is probably due to this. Obviously, using TAB is the correct way to navigate from one box to the next but I don't think everyone obeys this rule!

    I appreciate your help on these matters. Many thanks!

    Oliver

    Page URL:
    http://www.elevated-leisure.com/Chalets.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 29, 2012 at 02:01 PM

    Firstly, the e-mail notification I get sent from my "Accommodation Enquiry" form does not display the same fields as in the form. If I log into my account to check the submission, the correct fields are displayed but for some reason they are different on my e-mail notification.

    When a notification is edited in any way, the system gives it a "dirty" flag and will no longer update it automatically when you make changes in your form. This is so you will not lose the customizations you applied to it.

    The easiest way to solve this problem is to re-create your form notification.

    1.  Click Setup & Embed > Email Alerts
    2.  Click your form notification's name
    3.  Click Delete E-mail
    4.  Click Setup & Embed > Email Alerts
    5.  Click Add New Email
    6.  Choose Notification
    7.  Follow the Email Alert Wizard to finish creating your new notification

    Make sure that your form is finalized, and that you will not have to rename/delete/add a new field. Else, you will need to repeat the process I suggested above.

    Secondly, is there any way to stop forms submitting when users hit the RETURN button? I am receiving many incomplete forms which I have just discoverd is probably due to this. Obviously, using TAB is the correct way to navigate from one box to the next but I don't think everyone obeys this rule!

    The said issue was already fixed before. It seems to have recurred, though.

    With that said, I went ahead and forwarded a report ticket to our development team. We will contact you as soon as it gets fixed.

  • Profile Image

    Answered by ELStay on September 04, 2012 at 08:54 AM

    Hello - any progress on the RETURN button issue?

     

    Many thanks!

    Oliver