My form is having issue moving to next pages

  • wikicertified
    Asked on September 12, 2017 at 8:02 AM

    A form at one of my pages is not completing its purpose, it top half way without sending the information and this is causing a serious issue because that form is needed and its important, i have made over 2 forms for that same issue but but still the same result, the first form didn't validate email and phone number, please help me resolve it as soon as possible. thanks

    Jotform Thread 1245229 Screenshot
  • Welvin Support Team Lead
    Replied on September 12, 2017 at 10:10 AM

    The file upload field needs to be updated. You have set 64kb as the limit. You may consider increasing the limit to 1MB or more. I was able to submit it, but I noticed that the buttons cannot be clicked because of the form height.

    Please try re-embedding the form using the following iframe codes, without the script:

    <iframe id="JotFormIFrame-72462420789563" allowtransparency="true" src="https://form.myjotform.com/72462420789563" frameborder="0" style="width: 1px; min-width: 100%; height:550px; border:none;" scrolling="no"> </iframe>

     

    I hope this works for you. Please let us know if not so we can check further.

  • wikicertified
    Replied on September 17, 2017 at 7:05 PM

    yes it did, thanks