What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How does one reach Support's supervisory personnel?

    Asked by Peter Erbele on August 29, 2012 at 02:09 PM

    Our service was inadvertantly cancelled by a guy in support yesterday morning. I have asked to deal with a supervisor three times since then and have been prevented by him all three times. I think he is trying to save face, but it is hurting our firm's reputation and business and sucking away my time. I hope he does not lose his job, but I need this matter resolved. How do I reach a supervisor?

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    Answered by gori-mathew on August 29, 2012 at 02:25 PM

    Hi Peter,

    I have already submitted your request to our supervisor: Jeanette and will respond on the issue. You can also email us on jotformsupport@gmail.com and will have it flagged and adressed by her only.

    As stated earlier we had no wrong intentions in handling your account and it was an error caused in good faith.

    All your raised points will be addressed this i assure you.