What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We have paid this morning the monthly upgrade to premium account but it did not work

    Asked by salsalocastrasbourg on August 29, 2012 at 03:52 PM
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    Answered by gori-mathew on August 29, 2012 at 04:19 PM

    Hi,

    We apologize for inconvenience this issue has caused you.

    Kindly can you reply with the ref# of the invoice sent to your email after you made this payment. Lets also know the username of your account and registered email.

    Awaiting your response so that we can check and confirm what the issue wouyd be.

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    Answered by salsalocastrasbourg on August 29, 2012 at 04:24 PM
    Hi this is the reference
    INT120829-1847-34669
    My name is : salsalocastrasbourg
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    Answered by gori-mathew on August 29, 2012 at 04:31 PM

    Hi,

    The upgrade is almost instant, but since you've entered your email address instead of username on the purchase form, the upgrade didn't go through.

    I have now manually upgraded your account so it should be fine now. Kindly logout and log back in to see and increase of your limits.

    Thank you so much for your continued loyalty to our service.

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    Answered by salsalocastrasbourg on August 29, 2012 at 05:14 PM
    It s not working....
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    JotForm Support

    Answered by NeilVicente on August 29, 2012 at 05:18 PM

    @salsalocastrasbourg

    Your account is already on Premium status. Kindly log out then log back in to see the changes.