- salsalocastrasbourgAsked on August 29, 2012 at 03:52 PM
- gori-mathewAnswered on August 29, 2012 at 04:19 PM
We apologize for inconvenience this issue has caused you.
Kindly can you reply with the ref# of the invoice sent to your email after you made this payment. Lets also know the username of your account and registered email.
Awaiting your response so that we can check and confirm what the issue wouyd be.
- salsalocastrasbourgAnswered on August 29, 2012 at 04:24 PMHi this is the reference
My name is : salsalocastrasbourg
- gori-mathewAnswered on August 29, 2012 at 04:31 PM
The upgrade is almost instant, but since you've entered your email address instead of username on the purchase form, the upgrade didn't go through.
I have now manually upgraded your account so it should be fine now. Kindly logout and log back in to see and increase of your limits.
Thank you so much for your continued loyalty to our service.
- salsalocastrasbourgAnswered on August 29, 2012 at 05:14 PMIt s not working....
- JotForm SupportNeilVicenteAnswered on August 29, 2012 at 05:18 PM
Your account is already on Premium status. Kindly log out then log back in to see the changes.