Upgrade/Change credit card buttons are not working on the account billing page

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    Asked on September 13, 2017 at 04:49 AM

    When we click on "Upgrade button" it's impossible to pay 

    When we click on "change Credit card" Button, is show the window to imput your new credit card number but it's impossible to enter numbers

    The credit card we have on our profile is Ok, we don't need to change

    But it doesn't work, 

    If you can upgrade for us, it could be the best solution  

    Sandrine RAMBERT


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    Answered on September 13, 2017 at 06:13 AM

    Dear Sandrine,

    We are sorry for the inconvenience you have.

    I have checked your account and your billing page in order to detect the problem. However, I couldn't see any issue with the changing credit card information as you can see the screenshot below:

    Only alphabetic characters are not allowed to enter. You can enter numbers into the fields. 

    Moreover, I couldn't see any issue with the Upgrade button also. The upgrade window has opened successfully as you can see below:

    You can also check our pricing page and upgrade your account here: https://www.jotform.com/pricing 

    Could you please open your billing page and then click Command(Ctrl) + Shift + R buttons in order to reload your billing page? Please try again and let us know if the issue still persists on your side.

    Thanks in advance.