How to add first name to the autoresponder?

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    UKBAA
    Asked on September 13, 2017 at 05:58 AM

    Stuggling to insert fname into an auto response using the full name field. Also, when I use the test email function it doesn't test the field inserts! I have to re-complete the survey each time to test and have had disable cookie check and ip check.

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    amy
    Answered on September 13, 2017 at 08:40 AM

    You need only add this unique field name to your autoresponder template: {name}

    For example: Dear {name},

    For the test email function, I would like to recommend you to use the "Preview Form" option. You can fill the form automatically by this way:

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    UKBAA
    Answered on September 13, 2017 at 08:46 AM

    Thanks Amy, testing is easier now  though I don't want to insert the Full name, I just want to insert the first name so it says 'Dear Rod' 

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    TREVON
    Answered on September 13, 2017 at 11:18 AM

    It is possible to do so by adding this tag  {fullName3:first} in the auto-respond you have created. To add the last name only use the tag {fullName3:last}

    Hope this information is helpful. Kindly do let us know if you need further assistance.

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    UKBAA
    Answered on September 13, 2017 at 11:23 AM

    That doesn't work unfortunately

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    TREVON
    Answered on September 13, 2017 at 12:48 PM

    My sincere apologies for the above. Kindly change the tags to {name:first} to capture the first name and {name:last}