What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does my form require Captcha to be entered twice?

    Asked by georgeb on August 29, 2012 at 05:59 PM

    On my website http://www.viprecycling.com, I have noticed that when someone goes to the "Junk Recycling" section and submits a request, after the hit the submit button, instead of being re routed to the "thank you" page, they stay on the same page, and an additional security word box pops up for them to enter a another security word before they can move on. 


    Not sure how long this has been going on.  None of the other forms are doing it.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 29, 2012 at 06:27 PM

    This is caused by a conflict with your site's scripts and that of the form. Can you please try replacing your current embed codes with the iFrame one?

    Let us know if it helps or not. Thanks!

  • Profile Image

    Answered by georgeb on August 29, 2012 at 06:37 PM

    I recopied the embed code, and it is working clearly now.