Edits not showing

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    AgilityAssoc.Canada
    Asked on September 13, 2017 at 02:45 PM

    Hi,

    Something is happening with edits. I made a few changes to my form 63423134202946, and they do not show in the preview or publish.

    I even closed the editor and went back in and see the changes on the editor page but not in the preview.

    This image shows field with edits.

    This image shows same field in preview.

    What the hoot is happening?

    regards, Robert

     

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    Jeanette
    Answered on September 13, 2017 at 04:45 PM

    We were informed that the issue was fixed. However, I will escalate this ticket so they can double check if the issue persist for some users.

  • Profile Image
    AgilityAssoc.Canada
    Answered on September 13, 2017 at 05:36 PM

    Hello,

    OK I will check my forms. TNX, Robert

  • Profile Image
    AgilityAssoc.Canada
    Answered on September 13, 2017 at 09:15 PM

    Hello,

    It appears to be working now... Thank you. Robert

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    Jeanette
    Answered on September 13, 2017 at 09:47 PM

    Thank you for confirming this to us.

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    AgilityAssoc.Canada
    Answered on September 15, 2017 at 02:41 PM

    Hello Again,

    This happened to me again today. I kept trying to have the $ sign show on my last calculation and it wouldn't work, and I know I was doing it properly. So finally I added a new calculation field and setup it same way. Suddenly both fields displayed the $ sign. So I removed  the second calculation field, but every time I used preview form it was still there. Finally after 5 min. or so it stopped showing. The form was 63423134202946. 

    This also kept happening when I was editing some injected css on another form. It took some time for the form to update. Drove me nuts trying to figure out why my changes were having no effect on the form.

    I had cleared my cache on the browser and my JF account.

    Thought you should know.

    regards, Robert

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    aubreybourke
    Answered on September 15, 2017 at 04:59 PM

    I just checked all your totals and they are correctly showing the $ sign. 

    Note that Jeanette (our manager) has contacted the development team to investigate.

    Currently there is no update from them yet regarding this issue.

  • Profile Image
    AgilityAssoc.Canada
    Answered on September 15, 2017 at 05:08 PM

    Hi,

    Yes they do eventually do work, but there was quite a delay and had me pulling out the few hairs I have.

    Thank you, Robert  

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    Jan
    Answered on September 15, 2017 at 10:40 PM

    I cloned your form and I was not able to replicate the issue. If I understand you correctly, you were able to resolve the issue by removing the calculation field and then adding it back. May I ask what calculation field are you referring to?

    Just to verify, are you still having issues in regards to the Preview Mode? Are the changes you made in the Form Builder reflecting on the Preview or Live Mode correctly?

    We will wait for your reply. Thank you.

  • Profile Image
    AgilityAssoc.Canada
    Answered on September 16, 2017 at 09:23 PM

    Hello,

    That is not exactly what happened. It just appeared that after I made any change it took an inordinate amount time to manifest. What ever was occurring appears to have corrected it self so like you I cannot replicate the issue any longer.

    I'm 70 years old and even for a man of my age it was terribly slow and making me get much older very quickly.

    I am thoroughly satisfied the delay problem is no longer apparent, so this issue is now not a point of contention and requiring any further investigation.  

    Thank You for support, Best Regards Robert