- CFCBSAAsked on September 14, 2017 at 01:00 PM
I'm getting this error when I test our donation form:PCI :: Error during transactionThe merchant login ID or password is invalid or the account is inactive.I don't know why as the authorize.net information was verified. Could it be because my card is overdrawn?
- JotForm SupportMarvihAnswered on September 14, 2017 at 02:28 PM
Here are the possible reasons for this error https://support.authorize.net/authkb/index?page=content&id=A415&pmv=print&impressions=false
I suggest you to contact authorize.net support and let them check if you have the right setup.
I did a test on your form and I got a different error
Probably because the credit card I input is just for testing purposes.