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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro does not accept credit card payments. Error: This transaction cannot be processed due to an invalid merchant configuration.

    Asked by 1emsem1 on August 30, 2012 at 11:28 AM
    paypal pro credit card payments transaction error
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    JotForm Support

    Answered by Deygus on August 30, 2012 at 01:04 PM

    Could you please provide us with the link to the form or it's ID and where it is being used so that we can assist you further? Thanks!

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    Answered by 1emsem1 on August 30, 2012 at 02:12 PM
    formID=22226109068954
    formID=22225058338956
    formID=22395767780972


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    JotForm Support

    Answered by Mike_T on August 30, 2012 at 04:11 PM

    Thank you for provided information

    According to the following page, your problem is related to the merchant account configuration:

    10500  - error code
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

    If you need any further help, please feel free to contact us.

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    Answered by jeanettebmz on August 30, 2012 at 04:14 PM

    Additionally to what Mike_T has stated, I have checked your forms , and two of them have correctly integrated the Paypal Pro API username and password /SIGNATURE

    However, your form ID  22395767780972  (QUICK PAYMENT FORM) doesn't have this information .

    At any rate , make sure the 3 forms have the correct API/SIGNATURE information and that the biling agreement is enabled and agreed

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    Answered by 1emsem1 on August 31, 2012 at 10:11 AM
    "the biling agreement is enabled and agreed" with whom...PayPal or Jotform?


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    Answered by jeanettebmz on August 31, 2012 at 11:04 AM

    You need to do this in paypal . According to this page

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    Answered by Sayles4CityCouncil on August 19, 2015 at 04:02 PM

    I'm having the same issue with the "

    This transaction cannot be processed due to an invalid merchant configuration." error message. When choosing the paypal link, I can process payments just fine. However, when using the credit card option, I'm given the error message. Any help you can provide is appreciated.

     

    http://www.laurieannesayles.org/#!donate/cr9u

    http://www.laurieannesayles.org/#!name-your-own-contribution/c1ps8